Refund policy

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Return & Refund Policy

Last Updated: [2/14/2026]

Thank you for shopping with [zainy]. We want you to be completely satisfied with your purchase. Please read our policy below to understand your rights and options regarding returns and refunds.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable digital products

  • Final sale or clearance items

  • Personalized or custom-made products

  • Perishable goods (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To initiate a return:

  1. Email us at [zainysfinds@gmail.com] with your order number and reason for return.

  2. We will provide return instructions and the return shipping address.

  3. Ship the item back to us within 7 days of receiving return approval.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will arrange a replacement or full refund at no additional cost to you.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 10–20 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at [zainysfinds@gmail.com].

6. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at [zainysfinds@gmail.com].


. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Email: [zainysfinds@gmail.com
Business Name: [zainy]
Business Address: [mobile]